Article ID : 00191869 / Last Modified : 13/04/2020

Sound skips or breaks up when connected to wireless speakers via Bluetooth connection.

Sound cuts out during Bluetooth connection, including the Speaker Add and Wireless Party Chain functions.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If you experience sound skip or break up, check the following.

    • Use the device as far away from the following as possible.
      • Areas where a wireless LAN access points is set up.
      • Nearby microwaves in use, TVs, radios, tuners, and other such devices.
    • Move the connected Bluetooth device closer to the speaker.
      Issues may occur if there are walls, people, metal, or other objects that interrupt Bluetooth waves between the speaker and your smartphone or tablet.
    • Issues may occur if you are operating apps or accessing the settings screen on your smartphone or tablet. Stop Bluetooth playback when performing these operations.
    • When connected to a smartphone or tablet, restart this device before reconnecting to the speaker via the Bluetooth function.

    If issues still occur after performing the steps above, use the following method to change the wireless playback quality of the speaker to Priority on stable connection.
    NOTE: The following method does not apply when using multiple speakers simultaneously (Speaker Add or Wireless Party Chain function, etc.).

    For SRS-XB20, SRS-XB21, SRS-XB22, SRS-XB30, SRS-XB31, SRS-XB32, SRS-XB40 or SRS-XB41
    For SRS-XB23, SRS-XB33, SRS-XB43
    For GTK-XB60, GTK-XB90
    For SRS-XB12


    For SRS-XB20, SRS-XB21, SRS-XB22, SRS-XB30, SRS-XB31, SRS-XB32, SRS-XB40 or SRS-XB41

    1. Connect the speaker to the wall outlet with the AC adapter or the USB AC adapter, then turn off the speaker.
    2. Press and hold the volume + button while pressing down on the  (power)PAIRING button until the Bluetooth indicator starts flashing. When the speaker switches to Priority on stable connection mode, the Bluetooth indicator flashes in white three times.
      If the Bluetooth indicator only flashes twice, it is in Priority on sound quality mode. Repeat step 2 for the correct settings.


       
    • You can also use the Music Center (SongPal) to confirm and configure the playback quality (codec). Select SBC (Priority on stable connection).
    • It may also be possible to configure the playback quality on your Walkman or Xperia. Confirm the specifications and operating method of your device.

    For SRS-XB23, SRS-XB33, SRS-XB43

    1. Connect the speaker to an AC outlet via a commercially available USB AC adaptor, and turn off the speaker.
    2. While holding the + (volume) button, press the  (BLUETOOTH) button until the  (BLUETOOTH) indicator flashes in blue.
      • When the setting is changed to the Priority on stable connection mode, the  (BLUETOOTH) indicator flashes 3 times in blue.
      • When the setting is changed to the Priority on sound quality mode, the  (BLUETOOTH) indicator flashes twice in blue.

    NOTES:

    • You can also use the Music Center (SongPal) to confirm and configure the playback quality (codec). Select SBC (Priority on stable connection).
    • It may also be possible to configure the playback quality on your Walkman or Xperia. Confirm the specifications and operating method of your device.

    For GTK-XB60, GTK-XB90

    1. Press the  (power) button to turn the speakers on. The power indicator lights up in green.
    2. Press the FUNCTIONPAIRING button repeatedly until the Bluetooth indicator lights up in blue.


    3. While holding the volume + button, press the FUNCTIONPAIRING button. When the mode changes to SBC (Priority on stable connection), the AUDIO IN indicator flashes once.
      If the AUDIO IN indicator flashes three times, it is in AUTO (Priority on sound quality) mode. Repeat step 2 for the correct settings.

    It may also be possible to configure the playback quality on your Walkman or Xperia. Confirm the specifications and operating method of your device.

    For SRS-XB12

    1. Connect the speaker to an outlet using a USB AC adapter.
    2. Turn on the speaker.
    3. Press and hold the volume + and  (power)PAIRING buttons at the same time for 2 seconds. When the speaker switches to Priority on stable connection mode, the Bluetooth indicator flashes three times.
      If the Bluetooth indicator flashes two times, it is in Priority on sound quality mode. Repeat step 3 for the correct settings.

    It may also be possible to configure the playback quality on your Walkman or Xperia. Confirm the specifications and operating method of your device.