Article ID : 00151137 / Last Modified : 18/04/2021

Frequently Asked Questions for PS-HX500

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Refer to the following questions and answers.


    • Q1: Can the unit play back 78 rpm records?

      A1: No. The unit only supports 33 rpm and 45 rpm records.


    • Q2: Can audio tracks be played back by connecting the unit and a computer via USB?

      A2: No. The USB port on the unit is only for recording audio tracks onto a computer via the Hi-Res Audio Recorder application.


    • Q3: How do you record a Hi-Res audio source with this unit and play it as Hi-Res audio on a Walkman?

      A3: Transfer the audio source to a Walkman with the following steps.

      1. Use the dedicated application, Hi-Res Audio Recorder, to record the audio source in DSD format and write the file (track) onto the computer.

        NOTE: Hi-Res Audio Recorder is an application dedicated for recording. It has no function to edit files.
        For details about the operation, etc., refer to the Help Guide of Hi-Res Audio Recorder:

      2. Transfer the file written in step 1 to the Walkman using the Music Center for PC software.
        For details, refer to the Music Center for PC website: How to use


    Hi-Res Audio Recorder application

    • Q4: What are file formats (audio output data file) that are compatible with recording?

      A4: The following are the compatible file formats.

      Compatible recording file formatsSampling frequencies/Bit rate
      PCM(.wav)2ch44.1 kHz / 48 kHz / 96 kHz / 192 kHz 16 bit / 24 bit
      DSD(.dsf)2ch2.8 MHz / 5.6 MHz


    • Q5: Can file names be changed arbitrarily?

      A5: File names can be changed when files are exported onto a computer via the Hi-Res Audio Recorder application. Follow the procedure below.

      1. Input a file name in track titles of The Write to Files window.
      2. Click Options then Use Track Titles as File Names.


    • Q6: When recording audio tracks onto a computer via the Hi-Res Audio Recorder application, can audio tracks be recorded in various file formats simultaneously?

      A6: No. Audio tracks cannot be recorded in various file formats simultaneously.


    • Q7: Can audio tracks recorded onto a computer via the Hi-Res Audio Recorder application be edited?

      A7: The Hi-Res Audio Recorder application is merely a recording application and recorded audio tracks cannot be edited with this application. To edit recorded audio tracks, use another application. We recommend using the Music Center for PC software for editing.


    • Q8: When downloading data to a PC using the Hi-Res Audio Recorder, are track information and album information written as metadata?

      A8: The track title and the artist information edited by Hi-Res Audio Recorder are written as metadata. The information is stored in different places depending on its format.

      • Wav format is stored in the list chunk area of the WAV data.
      • DSF format is stored as ID3 data.

      You can display the information using a playback device or a playback application compatible with these data.


    • Q9: Is sound output from a PC while recording in Hi-Res Audio quality?

      A9: No. To ensure the recording, a PC converts files to playable audio file formats and outputs sound separately from storing data.


    • Q10: Is it possible to record files using applications other than Hi-Res Audio Recorder?

      A10: Hi-Res Audio Recorder is the only supported application for recording.


    • Q11: The Hi-Res Audio Recorder application cannot be installed onto a Windows computer.
      An error message about a digital signature appears when the unit is connected to a computer and the unit is not recognized correctly by the computer.

      A11: The Hi-Res Audio Recorder application may not be installed correctly if your computer does not have the latest version of Windows. Run Windows Update to update your computer to the latest version, then install the application.


    • Q12: I cannot adjust the recording level on the Hi-Res Audio Recorder.

      A12: The latest version of the Hi-Res Audio Recorder allows you to adjust the recording level. 
      If you use the older version of the Hi-Res Audio Recorder, a message suggesting to download the latest version will appear. 
      You can download and install the latest version of the application from the support site. Visit the Sony Support website for additional details and then search for Hi-Res Audio Recorder.

    • To adjust the recording level, refer to the Hi-Res Audio Recorder Help Guide:


      Q13: My computer or Hi-Res Audio Recorder do not detect the turntable when connected via USB
    • A13: For details, refer to the following FAQ.
      My computer or Hi-Res Audio Recorder do not detect the turntable when connected via USB

    Repair and Replacement Parts

    • Q14: How can I replace the original stylus with a new one?

      A14: Use a stylus that is exclusively designed for this unit. Other styluses are not supported. To obtain a spare stylus, contact your dealer or the customer support website.


    • Q15: Can I replace the cartridge with the one that is not the same type as the originally installed?

      A15: This unit is tuned according to the originally installed cartridge. Replacing with other types of cartridges is not supported.


    • Q16: When removing the stylus protective cover, the stylus is unintentionally removed.

    • A16: When attaching or removing the stylus protective cover, slide it horizontally (illustrated below).

    • If you pull the stylus protective cover vertically, the protective cover and the stylus will be removed together. If you have done this unintentionally, follow the steps below to reattach the protective cover and stylus. 
      NOTE: For additional details, refer to the product manual: Maintenance > Replacing the Stylus >To attach the stylus.
      1. Attach the stylus protective cover to the spare stylus.
      2. Hold the cartridge body with one hand and then insert the tab on the spare stylus into the receptacle on the cartridge body.


    • Q17: What are the precautions when sending the unit for repair, etc.?

      A17: Sending the unit in an assembled state may cause breakages or malfunctions. Disassemble the parts and pack them securely when you send the unit.

      1. Put the stylus protective cover on the stylus.

        NOTE: If you do not have the stylus protective cover, pack the stylus carefully so that it does not bump up against other objects while transporting.

      2. Remove the rubber mat and the platter (turntable). Put the drive belt on the rear side of the platter.

        NOTE: For details, refer to "Assembling the Turntable" on the supplied manual.

      3. Remove the counterweight, then place the tone arm on the tone arm rest and lock it with the tone arm lock. To prevent coming off the tone arm from the tone arm lock, we recommend securing the tone arm and tone arm lock with a soft string. 
      4. Pack the items carefully so that they do not bump up against each other while transporting.
        NOTE: We recommend that you keep the packing materials that came with the turntable and using that packaging whenever transporting.