FAQs Why would I use Click & Collect? How do I use Click & Collect? Where and when do I pick up my shopping? How do I select which store to collect from? What do I need to bring to collect my shopping? Can somebody else collect my shopping for me? How much does it cost? My purchase is too big for my car, do I need specialised delivery service? What payment types can I use online? What type of transport do I require? What happens if something I have ordered is not available at store? I've changed my mind, what do I do next? I'm stuck, who can I turn to for help?

Sony Click and Collect

Click & Collect offers all the benefits of shopping online such as secure transacting and prioritisation of order as well as the added convenience and support offered by our Sony Stores, especially for those inconvenient items, or those requiring expert knowledge.

Why would I use Click & Collect?

• Flexibility in ordering online at the same great price as in store from the comfort of your own home.

• Pick up your new Sony product while you're on the way home from work, school or out on the weekend.

• Less waiting times during busy periods so you are in and out of the store quickly.

• Secure top selling Sony products

• No shipping fees and no missed couriers
  

How do I use Click & Collect?

Shop online as usual and add your products to cart. Select which Sony Store to collect from in delivery details.		Our Sony Store Concierge will contact you when your item is ready to be picked up and arrange a time.		Bring your order confirmation, identification and credit card used to purchase, into store and collect.

Where and when do I pick up my shopping?

When shopping on www.sony.co.nz, if click and collect is available, the list of Sony Stores will be displayed when checking out. Your local store will contact you shortly after receiving your order to arrange a time to pick up.

Auckland Sylvia Park Mt Wellington Ph: (09) 579 0155 Operating hours: Monday - Wednesday 9.00am - 6.00pm Thursday - Friday 9.00am - 9.00pm Saturday - Sunday 9.00am - 6.00pm Public holidays - Normal shopping hours Google map		Wellington State Insurance Tower 1 Willis Street Ph: (04) 924 2777 Operating hours: Monday - Thursday 9.00am - 5.30pm Friday 9.00am - 7.00pm Saturday 10.00am - 5.00pm Sunday 11.00am - 5.00pm Public holidays 10.00am - 6.00pm Google map
Christchurch Westfield Riccarton 129 Riccarton Road Ph: (03) 377 1204 Operating hours: Monday - Wednesday 9.00am - 6.00pm Thursday - Friday 9.00am - 9.00pm Saturday 9.00am - 6.00pm Sunday 10.00am - 6.00pm Public holidays - Normal shopping hours Google map

How do I select which store to collect from?

When checking out on the delivery details page, a list of available Sony Stores and their addresses will be available. Choose Store Collection as your delivery method, then choose which store location to collect from in the drop down.

What do I need to bring to collect my shopping?

Collecting your shopping is easy. Simply bring into your Sony Store:

1. A copy of your order email confirmation
2. Photo identification (driver's license, passport etc)
3. The credit card used to place the order

Please note: For security reasons, the credit card used to place the order must be presented at the time of collection and the name on the card must match the person collecting in store.

Can somebody else collect my shopping for me?

For security reasons, the person collecting in store must also be the owner of the credit card.

How much does it cost?

Sony Click and Collect is 100% free. One of the benefits of collecting in store is there are no shipping costs or card-to-calls for missed couriers, saving you money AND time.

My purchase is too big for my car, do I need specialised delivery service?

No problem! Your Sony Store team can arrange to have your product delivered (fees may apply) and even professionally installed (costs depend on location). Don't forget to ask our trained staff about accessories and other items that can compliment your new purchase while you are in store.

What payment types can I use online?

Currently, we can accept credit card payments online. For instant finance options or lease agreements, please discuss with one of our Sony Team members in store.

What type of transport do I require?

When discussing your collection with our Sony Team, feel free to discuss size of the product and required size of transport (eg: trailer or van).

What happens if something I have ordered is not available at store?

On the rare occasion where your shopping is not able to be collected, due to out of stock or our store has missed a shipment, we can offer an alternative or order one in for you. You can also cancel your order for a full refund. When shopping online, if an item is out of stock, your entire order will be shipped to your delivery address. Our stores can discuss with you after receiving your order and can advise.

I've changed my mind, what do I do next?

If at any time you change your mind or want to cancel, please contact the store you were intending on collecting from.

I'm stuck, who can I turn to for help?

During business hours, please call our contact centre on 0800 7669 69 for assistance. If you are lost and cannot find the store to collect from, please contact your nearest Sony Store above.