There is no sound from the audio device connected via Bluetooth

IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

Check the following.

1. The sound volume of the TV or connected device may be low. Check the volume level of each device.
2. Check if the input of the connected device is set to Bluetooth.
   For details on the input mode, refer to the manual of the connected device.
3. The Bluetooth connection may be unstable. Perform the following steps:
   1. On the remote control, press the HOME button.
   2. When the Home screen is displayed, press the Dashboard () button on the remote control.
   3. Select All Settings.
   4. Select Remotes and Accessories.
   5. Disconnect the connected device, and connect again.
4. Reset the connected device to the factory settings. For details, refer to the product manual.
5. For sound bar connection only: There may be no sound from the sound bar when there is an HDMI and Bluetooth connection at the same time. If this is the case, remove the Bluetooth connection and connect only with HDMI.