BRAVIA Cam: Frequently Asked Questions

For the steps, refer to the Notes at the beginning of the Auto adjust Picture & Sound section.

You can do this from the Auto adjust Picture & Sound settings:

1. On the remote control, press the Quick Settings ( or ) button on the remote control.
2. The next steps will depend on your TV menu options:
   • Select Settings → Remotes and accessories → BRAVIA Cam → Auto adjust picture and sound.
   • Select Settings → Display & Sound → AmbientOptimization Pro → Auto adjust with camera : On → Auto adjust according to viewing position.
   • Select Settings → Display & Sound → AmbientOptimization Pro → Auto adjust according to viewing position : On → Advanced settings.
   • Select Settings → Display & Sound → Picture → Auto adjust Picture & Sound.
   • Select Picture settings → Auto adjust Picture & Sound.

• This feature adjusts the picture and sound by detecting the positions of people who are stationary. It doesn't work while people are moving.
• Depending on the environment (such as too dark), this feature may not be able to detect people or work correctly.

If the camera is disconnected or the camera cover switch is closed while the Auto adjust Picture & Sound setting is ON, the Brightness, Voice emphasis, and Balance get disabled. Please turn off the Auto adjust with camera, Auto adjust Picture & Sound or Auto adjust according to viewing position:

1. On the remote control, press the Quick Settings ( or ) button.
2. The next steps will depend on your TV menu options:
   • Select Auto adjust according to viewing position or Auto adjust Picture & Sound.
   • Select Picture settings → Auto adjust with camera or Auto adjust Picture & Sound.

After Auto adjust Picture ＆ Sound is turned off, the value will remain unchanged. If you want to restore the original values, make a note of the settings in advance and restore them manually.

IMPORTANT: This information does not apply to the A95L series and TV models from 2024 onwards.

• When Auto Adjust Picture ＆ Sound is enabled, Brightness will be among the values adjusted by Calman.
• After Auto Adjust Picture ＆ Sound is turned off, the value will remain unchanged.
• If you wish to restore the original value, make a note of the setting value in advance and restore it manually after Auto Adjust Picture ＆ Sound is turned off.

• Settings adjusted by Auto adjust Picture & Sound
  • Brightness
  • Color
• Settings adjusted by Calman
  • Picture mode (Only Custom for Pro1 or Pro2)
  • Color temperature (Only Expert1/Expert2)
  • Color Space
  • Brightness
  • Contrast
  • Black level
  • Adv. color temperature (Multi-point)
  • Per color adjustment

The Auto adjust Picture & Sound feature is supported only by the TV speaker. Please switch Speakers in the Audio output settings on the TV to TV speakers. On the remote control, press the Quick Settings ( or ) button, and select Settings → Display & Sound → Audio output → Speakers → TV speakers.

You can check the gesture type from the following settings:
On the remote control, press the Quick Settings ( or ) button, and select Settings → System → Gesture Control → Gesture controls.

• If the Camera cover switch is not open.
• If you perform gestures too close or too far from the camera.
• When your hand is too close to your body or face it may not be recognized as a gesture. Please refer to the tutorial.
• If your hand movements are too fast or too exaggerated to be recognized. Try slowly moving your hand with smaller motions.
• If you block the camera's field of view.
• If the environment is too bright, the background colors are too similar, or there is an optically confusing pattern on your clothes.
• If your face and body cannot be seen or recognized by the camera.
• If the sensing function sees the movement of another nearby object, that object may be given preference over your gestures.
• If your gestures are not recognized even after trying everything, try unplugging and plugging in the camera.

• A Gesture may be detected when you move your hand or arm similar to a Gesture action within the camera's line of sight.
• The camera may also recognize your foot as a hand if, for example, you lie down and your foot comes within the camera's field of view.
• If the camera frequently and incorrectly recognizes a movement as a Gesture, stop that posture or movement, or turn the gesture function off temporarily.

• There may be an error when there are differences, such as brightness and layout, between when the settings were first made and the time of use.
• Proximity Alert doesn't work well if the subject is too close to the camera.
• Proximity Alert doesn't work when a person is not facing the front of the camera.

The shutter might be closed. Please open the shutter by the Camera cover switch.

The shutter of BRAVIA Cam may be closed. Please check if the shutter is open.

Close the Video Chat app, wait about 20-30 seconds, then open the app again and the issue will be resolved.

Use the TV remote control to turn the TV off and on and the symptom will be resolved.

• The LED indicator will turn on during a video chat and when camera sensing functions are working.
• For camera sensing functions, you can turn off the LED indicator by following these steps: On the remote control, press the Quick Settings ( or ) button, and select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA Cam" → Camera activity LED.

The LED indicator is lit because the TV recognizes the BRAVIA Cam. If the shutter has closed, the camera has not detected any sensing information.

There are some circumstances when flashing (hunting) will occur in a dark room. Brighten the surroundings to avoid this issue.

In dark conditions, the presence of white noise on the image will be increased. Brighten the surroundings to reduce the white noise.

The BRAVIA Cam has an auto anti-flicker function but it may not be working. Clear the camera settings by following these steps: On the remote control, press the Quick Settings ( or ) button, and select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA Cam" → Clear Data.

• Check the connection between the TV and the BRAVIA Cam to make sure it is the proper connection for the camera and is not loose. Use a USB cable for the optional camera, or the touchpoint of the included Magnetic Camera)
• Use the remote control to turn off the TV, disconnect and reconnect BRAVIA Cam, and then try the update again.
• Do not remove the BRAVIA Cam during the camera update.

When the camera is removed it becomes temporarily unrecognized by the TV. Reboot the TV by turning t off and back on and the issue will be resolved. To avoid this and other issues in the future, do not remove the BRAVIA Cam during a camera update.

Depending on the conditions, the BRAVIA Cam can become warm. This should be no problem during normal operations.

The Clear data function will erase the sensing information collected by the BRAVIA Cam and stop and initialize all camera sensing functions. Use this function when you want to return all camera sensing functions to their initial state at the time of purchase.