How do I set a PIN code or cancel a PIN code that I forgot for my Google TV™ or Android TV™?

Configure the parental lock settings for broadcasts, streaming channels and other items. To set a Parental controls, please follow the steps below:

1. Open the Settings screen. How to access Settings
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
2. The next steps will depend on your TV menu options:
   • Select System — Parental controls — Change PIN.
   • Select Watching TV — Parental controls — PIN Code.
   • Select Device Preferences — Parental controls — Change PIN.
3. Set your desired 4-digit PIN code.

If you have forgotten your PIN code, enter the master PIN code for your TV.
Note: Contact Sony Customer Support to confirm the master PIN code.

Restrict access to apps and other content. To set a Restricted Profile, please follow the steps below:

• If setting your first PIN
  1. On the remote control, press the HOME button.
  2. Select  Settings.
  3. Select Device Preferences — Security & restrictions — Create restricted profile.
  4. Set your desired 4-digit PIN code.
• If you have already set up a PIN
  1. On the remote control, press the HOME button.
  2. Select  Settings.
  3. Select Device Preferences — Security & restrictions — Enter restricted profile.

Your PIN code is also required to do the following.

• Exit Restricted profile mode
• Delete information from your profile while not in Restricted profile mode

If you have forgotten PIN code, check the following.

• When exiting Restricted profile mode, contact Sony Customer Support to confirm the master PIN code.
• When deleting information from your profile while not in Restricted profile mode, perform a Factory data reset.

Configure the parental controls or parental lock settings for broadcasts. To set a Parental controls or Parental lock (Broadcast), please follow the steps below:

1. On the remote control, press the HOME button.
2. Select  Settings.
3. The next steps will depend on your TV menu options:
   • Select Watching TV — Parental controls.
   • Select Watching TV — Parental controls — Parental lock (Broadcast) — PIN Code.
   • Select Watching TV — Parental lock (Broadcast) — PIN Code.
   • Select Parental lock (Broadcast) — PIN Code.
4. Set your desired 4-digit PIN code.

If you have forgotten your PIN code, enter the master PIN code for your TV.
Note: Contact Sony Customer Support to confirm the master PIN code. 

Configure the parental controls or parental lock settings for streaming channels. Only available when the TV is connected to the Internet and the specific app is installed.
To set a Parental controls or Parental lock (Streaming channels), please follow the steps below:

1. On the remote control, press the HOME button.
2. Select  Settings.
3. The next steps will depend on your TV menu options:
   • Select Watching TV — Parental controls.
   • Select Watching TV — Parental controls — Parental lock (Streaming channels).
   • Select Watching TV — Parental lock (Streaming channels).
   • Select Parental lock (Streaming channels).
4. Set your desired 4-digit PIN code.

If you have forgotten PIN code, perform a Factory data reset of your TV. If you need to enter a PIN code when performing the Factory data reset, enter the master PIN code for your TV.
Notes:

• To perform the Factory data reset for Android TV, refer to the How to reset the Android TV to factory settings article.
• Contact Sony Customer Support to confirm the master PIN code. 

Restrict access to apps and other content. To set a Restricted Profile, please follow the steps below:

• If setting your first PIN
  1. On the remote control, press the HOME button.
  2. Select  Settings.
  3. The next steps will depend on your TV menu options:
     • Select Device Preferences — Security & restrictions — Create restricted profile.
     • Select Security & restrictions — Create restricted profile or Restricted profile.
  4. Set a new PIN.
  5. Re-enter new PIN.
  6. If there is an application that you want to set as exempt, select the application and set it to Allowed.
  7. Press the BACK button to return, and select Enter restricted profile.
  　
• If you have already set up a PIN
  1. On the remote control, press the HOME button.
  2. Select  Settings.
  3. The next steps will depend on your TV menu options:
     • Select Device Preferences — Security & restrictions — Enter restricted profile.
     • Select Security & restrictions — Enter restricted profile.

Your PIN code is also required to do the following.

• Exit Restricted profile mode
• Delete information from your profile while not in Restricted profile mode

If you have forgotten PIN code, check the following.

• When exiting Restricted profile mode, contact Sony Customer Support to confirm the master PIN code.
• When deleting information from your profile while not in Restricted profile mode, perform a Factory data reset.