Article ID : 00127505 / Last Modified : 04/09/2019

How to & Troubleshooting for internet connection

    This article covers a selection of popular solutions for internet connection. 
    There are however more articles available on our website for your product. If you cannot find the information you are looking for on this page, please try using keywords in the search bar of your product page on the support website.

    How to

    Wireless connection

    Wired connection

    Manual setup

    Troubleshooting

    The TV cannot connect to the Internet

    On Android TV models, before proceeding with the options listed below, first try restarting the TV.
    NOTE: If the issue is not solved by restarting, or if you do not have an Android TV, refer to the following troubleshooting articles.

    The Wi‑Fi connection is unstable

    Unable to watch Internet video content