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Sony SupportLCD TVs (BRAVIA)

KDL-55HX850

Included components may vary by country or region of purchase: RM-GD022, RM-KD020, RM-ED047, RM-SD014, RM-YD073, RM-YD076, RMF-JD011

  • Specifications

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DownloadsManualsQuestions & Answers

TV Troubleshooting Guide

Save time, fix your TV online with this easy guide
Important Information

Popular Topics

Purchase Parts and Accessories

Find replacement remote controls, parts and accessories.

BRAVIA TV Apps Troubleshooting Guide

Learn how to solve some common issues you may have with apps on your TV.
  • Find what you are looking for...manuals, firmware, drivers, specifications and more
  • Having trouble with your remote? Here are the five most common causes and how to solve them

TV Connectivity Guide

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

Sound & Audio

Get help with audio settings and troubleshooting.

Picture, Screen & Flashing Lights

Get answers to common questions like lines on the screen, no picture and image quality.

Important Information

  • Notice for BRAVIA TV owners: Termination of VEWD TV Store on Sony 2012 through 2018 BRAVIA TVs
  • Notices and Licenses for Software Used in this Television
  • Loss of channels in the North Island
  • Freeview / Transmission Provider Upcoming network changes
  • Notice for BRAVIA owners: Termination of Facebook App on selected BRAVIA televisions
  • Notice for Sony product owners: Termination of YouTube service availability affecting 2012 BRAVIA TVs
  • Notice for BRAVIA owners: Termination of Bookmark function on selected BRAVIA televisions
  • Notice for Sony product owners: End of Skype Service Availability

Downloads

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date
  • System Software Update (Version PKG2.120GAA) For Asia PacificRelease Date: 03/12/2014
    03/12/2014

Manuals

  • English
  • French
  • Korean
  • Persian
  • Portuguese
  • Russia
  • Simplified Chinese
  • Spanish
  • Traditional Chinese
File Size
Release Date
  • Help Guide (Web manual)File size is not provided.Release Date: 29/04/2012
    29/04/2012
  • Help Guide (Web manual)File size is not provided.Release Date: 29/04/2012
    29/04/2012
  • Help Guide (Web manual)File size is not provided.Release Date: 29/04/2012
    29/04/2012
  • [PDF]Operating Instructions(3.88 MB)Release Date: 29/11/2018
    3.88 MB
    29/11/2018
  • [PDF]Operating Instructions(4.36 MB)Release Date: 12/04/2014
    4.36 MB
    12/04/2014
  • [PDF]Operating Instructions(2.97 MB)Release Date: 12/04/2014
    2.97 MB
    12/04/2014
  • [PDF]Operating Instructions(3.91 MB)Release Date: 12/04/2014
    3.91 MB
    12/04/2014
  • [PDF]Operating Instructions(7.01 MB)Release Date: 12/04/2014
    7.01 MB
    12/04/2014
  • [PDF]Operating Instructions(3.88 MB)Release Date: 20/01/2013
    3.88 MB
    20/01/2013

Questions & Answers

  • How do I register a Sony product?
  • What is Screen Mirroring and how do I use it with my Sony TV?
  • How to perform a Firmware / Software update on BRAVIA TV?
  • The picture on the TV screen is too dark.
  • No longer able to find the Dailymotion app.
  • Netflix errors messages and error codes
  • How to determine which version of the Netflix app is on my Sony device?
  • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
  • What are the compatible HDR formats on my TV (other than Android TV™)?
  • Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
  • The Netflix icon is missing.
  • Will My TV Output Dolby Digital Plus Audio While Streaming on Netflix App?
  • When streaming Netflix Ultra HD, the image is not in 4K.
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