Sony will extend the free repair of affected products until March 31, 2021.
Thank you for your interest in Sony products.
It has been identified that some units of the Interchangeable Lens Digital Camera a9 (ILCE-9) may experience an issue of rattling of the Multi Interface Shoe. This issue may occur in rare cases when an optional large flash unit is attached and high pressure is applied on it.
To address this issue, we will repair any affected models free of charge until March 31st, 2020. If you have an affected model, please contact Sony on 0800 766 969 (Option 1, Option 1, Option 2).
Thank you for your understanding and we apologise for any inconvenience this may have caused.
Interchangeable Lens Digital Camera a9 (ILCE-9)
<Applicable Serial numbers>
from 3020001 to 3023644
from 3320001 to 3320190
from 3370001 to 3381733
from 3770021 to 3777031
from 4470001 to 4475048
from 4870001 to 4871354
from 4970001 to 4973150
from 5070001 to 5076112
from 5670001 to 5670457
The rattling of the Multi Interface Shoe may occur in rare cases when an optional large flash unit is attached and high pressure is applied on it.
<Details of Free Repair Program>
If you encounter the issue of rattling of the Multi Interface Shoe while using with the applicable model and applicable serial number, please contact your local Sony service centre. We will repair your affected model free of charge until March 31, 2020.
<How to check the model and serial number>
The serial number is inscribed on the model plate located on the bottom of the camera.
<Period for Free Repair Program>
Until March 31, 2020