Article ID : 00181214 / Last Modified : 16/08/2017Print

Notice to Owners of Sony Digital Still Camera, Camcorder, CLIÉ Handheld Computer and Professional Camcorder (DVCAM format)


    UPDATED - 1st December 2009: Please be advised that the free repair service of the CCD for the below models has ended on 30 November 2009.

    For repairs to models listed exhibiting the condition described below, please contact your nearest Sony Authorised Service Centre here. Please note that all repairs will be chargeable.


    - Original Announcement -

    Thank you for your support and patronage of Sony products.

    It has recently come to our attention that a limited number of Sony products that incorporate an image sensor device, or CCD, manufactured from October 2002 through March 2004 may exhibit the following condition:

    When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image.

    We have determined that this condition only occurs to a limited number of units, but may be accelerated if the units are exposed to high temperature and humidity environment.

    In our efforts to ensure customer satisfaction, Sony will offer free out of warranty repair to the owners of applicable products exhibiting the above-mentioned condition caused by the image sensor device.

    For further information on the applicable products and the repair service, please click on the following links to the respective product categories:

    *Digital Still Camera
    * CLIÉ Handheld Computer (PEG-NZ90/G and PEG-NZ90/H)
    * Professional Camcorder (DVCAM format)

    Thank you for your understanding of this situation.