Why doesn't the Bluetooth® audio device work after resuming from standby, sleep or hibernation?
Bluetooth® audio device does not work after resuming from standby, sleep or hibernation.
If unable to maintain a connection with a Bluetooth audio device or the connection is lost after resuming the computer from a low power state, use the following procedure to resolve the issue.
These issues may occur on a computer that uses the Broadcom® Bluetooth stack.
- Click the Start button and then click Control Panel.
- In the Control Panel window, click Hardware and Sound.
- In the Hardware and Sound window, click Bluetooth Devices.
- In the Bluetooth Devices window, click the Devices tab and then click Add.
- In the Add Bluetooth Device Wizard window, click to check the box next to My device is set up and ready to be found and then click the Next button.
- Power on the Bluetooth audio device and configure it for discoverability.
NOTE: Refer to the documentation of the Bluetooth device for information on how to configure it for discoverability.
- On the computer, click to select the appropriate Bluetooth audio device and then click the Next button.
- Click to select Use the passkey found in the documentation.
- Enter the appropriate passkey and then click the Next button.
NOTE: Refer to the documentation of the Bluetooth audio device for the proper passkey if it is not known.
- Click the Finish button.
- In the Bluetooth Devices window, click the Audio tab.
- On the Audio tab, click to select the appropriate Bluetooth audio device and then click the Connect button.
NOTE: If the Bluetooth audio device shows it is already connected, skip this step.
- Click the Apply button.
- Close the Bluetooth Devices window.