Article ID : S500012388 / Last Modified : 11/04/2018Print

Why can't I uninstall Office 97 after system restoration?

    Why is it that when I install Office 97 first, then upgrade it to Office 2000, and finally restore it back to Office 97 with system restoration, I cannot uninstall Office 97?

    Microsoft has confirmed this problem.
    This symptom is due to the non-existence of the necessary files to execute the uninstallation.
    To resolve this symptom, refer to the procedure below:

    -- Procedure --
    1. Create a restore point after you have installed Office 97.
    2. Click [Start] -> [Settings] -> [Control Panel] -> [Add/Remove Programs] and uninstall [Microsoft Office 2000].
    3. Click [Start] -> [Programs] -> [Accessories] -> [System Tools] -> [System Restore] and select [Restore my computer to an earlier time]. Then, choose the restore point you have created in step 1.
    4. Re-install Office 97.