Article ID : 00253783 / Last Modified : 15/12/2020

Notice to customers using Wireless Stereo Headset, WI-SP510

    Thank you for your continued interest in Sony products.

    Sony has discovered that some units of WI-SP510 may not be able to power on due to issues with the unit body structure that may allow liquid ingression and corrosion to occur under certain environmental conditions. 

    To address this issue, we are implementing a service program for the affected units. 

    If you have an affected product, please contact us where a replacement product or a refund can be issued to you.


     [Applicable Models] 
     WI-SP510

    [Affected Serial Number] 

    To determine if your product may be affected, please validate the serial number here.  https://www.sony.co.nz/electronics/support/serial-number-checker/SP510E 

     

    [How to check the model name and serial number]
    The model number is located on the built-in rechargeable battery. 
    Show Model Number

    Show Serial Number

    The serial number is printed on the right side earbud.

    [Period for Free Repair]
     Until November 30th, 2021

    If you have an affected product, please contact us. 

    PH: 0800 766 969

    Contact Us 

    We apologise for any inconvenience caused and thank you for your kind understanding and cooperation.