Thank you for your continued interest in Sony products.
Sony has discovered that some units of WI-SP510 may not be able to power on due to issues with the unit body structure that may allow liquid ingression and corrosion to occur under certain environmental conditions.
To address this issue, we are implementing a service program for the affected units.
If you have an affected product, please contact us where a replacement product or a refund can be issued to you.
[Affected Serial Number]
To determine if your product may be affected, please validate the serial number here. https://www.sony.co.nz/electronics/support/serial-number-checker/SP510E
[How to check the model name and serial number]
The model number is located on the built-in rechargeable battery.
The serial number is printed on the right side earbud.
[Period for Free Repair]
Until November 30th, 2021
If you have an affected product, please contact us.
PH: 0800 766 969
We apologise for any inconvenience caused and thank you for your kind understanding and cooperation.