When on a phone call, the voice of the other party is low or cannot be heard.
When this issue occurs, check the following.
- Check that both the headset and the connected device are turned on.
- Turn up the volume of the connected device.
- Disconnect then reconnect the Bluetooth device.
NOTE: Select HFP or HSP for the profile. - While listening to music with the headset, when you receive a call, first stop the music playback and then tap the touch sensor twice quickly on the left or right unit to answer the incoming call.
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