Article ID : 00203112 / Last Modified : 11/10/2018

Termination of displaying disc-related information using Gracenote database on certain Blu-ray Disc players and Blu-ray Disc Home Theater systems

Dear Valued Sony Customer,

The function to display disc-related information of CD, DVD and Blu-ray Disc using the Gracenote database through internet connection will be terminated on the Blu-Ray Disc players listed below from 28th February 2019. 

Downloading disc-related information such as music title name, track name, artist name etc, and searching the information on Gracenote database, also known as Music Search and Video Search, will not be available following the termination. 

The function will be terminated for all affected players and will be removed from some of those players via firmware update done at 28th February 2019. 

This termination does not affect playing CDs, DVDs and Blu-ray Discs and displaying the disc information that are included on the disc itself.

We apologize for any inconvenience this may have caused.

[Affected models] 
BDP-S370, BDP-S470, BDP-S570, BDP-S770
BDP-S380, BDP-S480, BDP-S485, BDP-S580, BDP-S780
BDP-S390, BDP-S490, BDP-S590, BDP-S790
BDP-S3100, BDP-S4100, BDP-S5100
BDP-S3200, BDP-S4200, BDP-S5200, BDP-S6200, BDP-S7200
BDP-S3500, BDP-S4500, BDP-S5500, BDP-S6500
BDP-S6700
UBP-X800
BDV-E970W, BDV-E370, BDV-E870, BDV-IZ1000W
BDV-E980W, BDV-E985W, BDV-E980, BDV-E880, BDV-E380, BDV-L800, BDV-L600
BDV-N990W, BDV-N995W, BDV-N890W, BDV-NF720, BDV-N590, BDV-E690, BDV-E490, BDV-E290, BDV-E190
BDV-N9900SH, BDV-N9100W, BDV-N9100WL, BDV-N9150W, BDV-N9150WL, BDV-N8100W, BDV-N7100W, BDV-E6100, BDV-E4100, BDV-E3100, BDV-E3200, BDV-E2100
BDV-N9200W, BDV-N9200WL, BDV-N7200W, BDV-N5200W