Article ID : 00202553 / Last Modified : 21/11/2019

How to perform the Clear Data and Clear Cache for apps

    Follow the steps below.

    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. The next steps will depend on your TV menu options:
      • Select AppsSee all apps — Show system apps. (Android™ 9)
      • Select Apps. (Android 8.0 or earlier)
    4. Select desired apps in the System app category.
    5. Select Clear cache then OK.
      If the issue is still not resolved, try the following steps.
    6. Select Clear data then OK.
      If the next option is displayed, select CLEAR ALL DATA then OK.

    If the above steps do not help to resolve the symptom, please perform reset on your TV.