Article ID : 00199543 / Last Modified : 24/04/2022

Device discovery fails on the TV Control with Smart Speakers app or the TV Control Setup with Amazon Alexa app in the TV with the speaker.

You cannot perform device discovery on an Amazon Alexa-enabled device with the TV Control with Smart Speakers app or the TV Control Setup with Amazon Alexa App in the TV.

    IMPORTANT: This article only applies to specific products, countries/regions, and operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions, and operating systems, please refer to the Countries and regions where Sony's TV supports Amazon Alexa devices article.

    Check the following:

    1. Connect the TV to the Amazon Alexa app. For the procedure, refer to the Connect your TV to the Amazon Alexa app article.
      NOTE: The Amazon Alexa app is a mobile application provided by Amazon.

    2. Check if you can operate the TV with the Amazon Alexa-enabled device. For example, face the Amazon Alexa-enabled device and say “Alexa, turn off (the name of the TV you set up)”.

    Please note below if Amazon Alexa-enabled device fail to discover the TV.

    1. Check that Sony's Google TV™ skill or Sony's Android TV™ skill is enabled in the Amazon Alexa app.
    2. Check that the same Google account is used to log in to the TV Control with Smart Speakers app or the TV Control Setup with Amazon Alexa app and Amazon Alexa app after enabling Sony's Google TV skill or Sony's Android TV skill.

    *Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates.