Thank you for your interest in Sony products.
It has been discovered that some units of the FE 24-105mm F4 G OSS Lens may experience ‘out of focus’ under certain shooting conditions. To address this issue, we will repair your affected lens free of charge until March 31st, 2020. If you have an affected unit, please contact the Sony Customer Contact Centre, www.sony.co.nz/contactus.
Thank you for your understanding and we apologise for any inconvenience this may have caused.
The following symptom may occur under certain shooting conditions:
- The lens does not focus when using autofocus and
- The lens is out of focus when changing the aperture after focusing with manual focus
[Applicable Model and Serial Number]
SEL24105G FE 24-105mm F4 G OSS lens
To determine whether your lens may be affected, click here to validate the serial number.
[How to check for the serial number]
Inscribed on the model plate located on the side of the lens
[Period for Free Repair Service]
Until March 31, 2020