Article ID : 00181501 / Last Modified : 16/08/2017

Notice on end of free repair service for VAIO Notebook Computer - VGN-CS series and VGN-BZ series - Updated on 22nd March 2017

    2017-03-22

    Dear Valued Sony VAIO customers

    The free repair service for VAIO Notebook Computer - VGN-CS series and VGN-BZ series will end on 31st March 2017.

     


    Notice of warranty extension for VAIO Notebook Computer - VGN-CS series and VGN-BZ series - Updated on 20th April 2010

    20-04-2010

    Dear Valued Sony VAIO customers,

    The notice of warranty extension for VAIO Notebook Computer - VGN-CS series and VGN-BZ series was announced September 10, 2009 (see original announcement below).

    As a result of continuous analysis with the part supplier and monitoring of the market since the announcement, it has come to our attention that some models of VAIO listed in the previous announcement may make a continuous noise while their cooling fans are revolving and the same symptom may occur after the 2-year free repair period offered previously.

    Therefore, Sony will offer an extension of the free fan repair service until further notice.

    Please click here to view the complete affected model list.

    If your VAIO notebook computer exhibits "unusual fan noise" and is one of the affected models, please contact Sony on 0800 766 969.

    We apologize for any inconvenience this may have caused.

     


    10-09-2009

    Dear Valued Sony VAIO customers,

    It has transpired that some VGN-CS series and VGN-BZ series VAIO notebook computers exhibit some uncharacteristic fan noise.

    Affected VAIO notebook computers may exhibit the following symptom:
    - Cooling fan starts to make an unusual noise

    Please click here to check the affected model list.

    For affected models highlighted in this notice, Sony will offer a free repair service for two years starting from the purchase date.

    If your VAIO notebook computer exhibits the above-mentioned symptom, please contact Sony on 0800 766 969.

    We apologize for any inconvenience this may have caused.

    Your understanding and cooperation on this matter will be greatly appreciated.

    (Privacy policy)

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

     

    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)