Article ID : 00181354 / Last Modified : 16/08/2017

Change in Software Support Service by PIXELA


    Thank you for your patronage of Sony products.

    We would like to announce the change in the user support service of the software supplied with Sony products that have been outsourced to PIXELA CORPORATION.

    The user support service for software listed below, supplied with Cyber-shot cameras and Handycam camcorders by Sony, has been offered through the support website and call center managed by PIXELA CORPORATION.

    Sony will terminate this service outsourced to PIXELA CORPORATION on the date shown below. After which the user support service will be offered only through the support website managed by Sony. We would highly appreciate your kind understanding of this change.

    Also, we will provide Picture Motion Browser (PMB), the image management software for Sony cameras, as alternative software for users of Picture Package and ImageMixer™ for HDD Handycam camcorders. We recommend using this latest software, which will be available from the software support website shown below.

    - Effective date of change:
    July 13, 2009

    - Applicable software
    ImageMixer™ 1.0 for Sony
    ImageMixer™ 1.5 for Sony
    ImageMixer™ 1.5 for DVD Handycam camcorder
    ImageMixer™ VCD2 for Sony
    ImageMixer™ 1.0 for HDD Handycam camcorder
    Picture Package 1.0
    Picture Package 1.1
    Picture Package 1.2
    Picture Package 1.5
    Picture Package 1.6
    Picture Package 1.7
    Picture Package 1.8
    Image Data Converter 1.0
    Image Data Converter 1.5
    Image Data Converter 2.0

    - URL of the software support website 
    After July 13, 2009, support information for applicable software and the download of alternative PMB software can be sourced from the above URL.

    * ImageMixer is a trademark of PIXELA CORPORATION.