Article ID : 00114300 / Last Modified : 11/04/2018

The detection frame is displayed on the face instead of the eyes.

    When the camera detects a face and does not detect the eyes, the detection frame will be displayed on the face.

    The camera may detect the face instead of the eyes in the following situations:

    • In low-light or back-lit conditions.
    • When the eyes are closed.
    • When the person is in the shade.
    • When the person is out of focus.
    • When the face is on the side-view.
    • When the face size is too small.