Article ID : 00072766 / Last Modified : 21/08/2018

Unable to connect to the Internet when IPv6 is enabled.

Error: Please check your internet connection appears.

    This error message may appear if the Internet Service Provider (ISP) or the website is not compatible with  Internet Protocol Version 6 (IPv6).

    For Android TV

    1. First, check the Network status.

      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Network in the NETWORK & ACCESSORIES categories.
      4. Select Advanced settings.
      5. Select Network status.
    2. If the Internet Access field displays IPv4:OK IPv6:Failed, set IPv6 to Off by following these steps.

      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Network in the NETWORK & ACCESSORIES categories.
      4. Select Advanced settings.
      5. For models released in and before 2017:
        1. For Do you want to enable IPv6? select No.
        2. Select IPv6 setup.
        For models released in 2018:
        Select IPv6.
         

    For models released in 2014

    Set the IPv6 to Off by following these steps:

    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Network.
    4. Select IPv6 Setup.
    5. Select Set up IPv6 connection.
    6. Select No.