Article ID : 00050722 / Last Modified : 11/04/2018

How to resolve if my Wi-Fi signal strength is low or poor?

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To improve the Wi-Fi signal strength, please follow the steps below:

  1. Turn off your Bluetooth if you are not using it.
  2. Wireless Power Option
    • Go to Power OptionsAdvanced SettingsWireless Adapter Settings → Set to Maximum Performance.
    • Open Device Manager → select your Wireless LAN Adapter → right click Properties → select Power Management tab → uncheck Allow the computer to turn off this device to save power

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  3. 11n channel band
    Open Device manager → select your Wireless LAN Adapter → right click Properties → select Advanced tab → under Property select 802.11n Channel Width for band 2.4G → change the Value to Auto

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  4. In SSID Wireless Netwrok Properties, select Connect even if the network is not broadcasting its name (SSID).


Does the Wi-Fi signal strength improve? If not, please continue and follow the steps below.

Note: The interface and IP address depends on the router’s manufacturer.

  1. Open your web browser.
    In the address bar, type the IP address of your router and then click on Go or press the Enter key on the keyboard.

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    Note: For the IP address, please refer to your router's user manual.

  2. Login page will appear. Please enter your username and password.

  3. The router setup page will load in your browser.
    Please locate and edit the wireless settings. Change the wireless channel to 6.

    Sample image only:

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  4. Click on Save Settings or Apply Settings button.