Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great sound!
WH1000XM4/SME 18 November 2025 by Leogal (Singapore)
Bought this because it came highly recommended by my son
Excellent at first but they don't last
WH-1000XM4 31 October 2023 by Gaffer1 (United Kingdom)
Like many others, I only write reviews when I am very happy with a product or extremely unhappy, sadly this is the latter. I purchased my WH-1000XM4 having read numerous reviews on how good the WH-1000XM4 are. Undeniably the sound quality and noise cancellation are superb. I mainly use the headphones in the office, commuting and on long haul travel, the WH-1000XM4 were ideal for this. So why the one-star review when other reviews rave about these headphones, and they win so many awards? Simple, they don't last. All the reviews and comparisons are with new headphones. After about a year and a half (outside the warranty period) the headphones developed a fault, they wouldn't reliably charge, the battery level would get stuck at 10% and when plugged in to charge the charging wouldn't activate. After a few months of struggling with this I decided to get them repaired at Sony. Having sent them in I was informed that the part required to correct this problem wasn't available, however, I could purchase a replacement pair at a discount, which I did. I have since discovered that the charging issue is a common problem, a quick internet search for "Sony WH-1000MX4 Not Charging" will bring up numerous blogs and articles describing exactly the same issue, generally after about 15 to 18 months, there are various button pressing resets that are suggested and these work for a while. But this is a fundamental flaw. For a "premium" product the components are just not adequate, and Sony does not appear to be able to source replacements. I would strongly urge anyone considering purchasing these to research how many of the glowing reviewers are still happy with the WH-1000XM4 after 18 months. If the discounted replacement pair worked, I wouldn't have written this review either but sadly after six months and very little use, this pair stopped working. Having been informed by Sony Customer Support that the replacement pair came with a 12-month warranty I wasn't too concerned. However, the Sony Customer Support have been nothing short of utterly woeful in resolving this. I have never had such a poor response from a major brand. I've purchased numerous Sony products over the past 30 years, from Walkmans, TVs, stereos and probably every model of Playstation and I have never once needed to contact customer support. After my recent experience with Sony Customer Support, the WH-1000XM4 will be my last purchase from Sony.
Excellent
Excellent
Average
5,397 Customer Reviews
Great features
WH1000XM4/SME 24 June 2026 by Ramboy (Philippines)
2 months already, it's very useful for my son witb autism.
Gimmicky and very annoying to use.
WH-1000XM4 19 June 2026 by TS1111 (United Kingdom)
Speak to chat is useless, it gets triggered too easy, My headphones have very common issue with wheezing sound, can be eliminated if I switch off anc but that setting can't be saved.
Average
Fair
Good
Sony’s BEST headphones ever
WH1000XM4/S 17 June 2026 (USA)
I REALLY love this headphones, the noise cancellation is so good (i feel like i’m in a music studio). The price is a little high but it’s totally worth it. I bought the beige color and it’s BEAUTIFUL, it looks good with my outfits ^^ Also you can install the app for this headphones, helps you personalize your music experience even more! Now i’ll take them everywhere ;)
Excellent
Excellent
Excellent
Excellent
Very comfortable
WH-1000XM4 14 June 2026 by Ruri02 (United Kingdom)
very good never had noise canceling before and works wonders
Excellent
Excellent
Excellent
Broken after 5 weeks, Sony refused warranty claim.
WH-1000XM4 08 June 2026 by Mohzman (USA)
Stopped charging after 5 weeks and Sony refused the warranty coverage - gave me the runaround.
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Good
I've Had This For 5+ Years...
WH-1000XM4 06 June 2026 by Aragorn Ranger (USA)
I still love 'em. I don't like going out of my way to post reviews, but it's been 5 years time now, so this is worthy of recognition. Brilliant wireless headphones! I love the durability, casing (both), and overall capability of ANC. Sometimes the auto-switching modes gets annoying and there are some finnicky connection issues with iOS. However, even with newer devices (iOS), I have found this connects fine with occasional BT troubleshooting. The pushed-for Sony app has a lot left to be desired, but the headphones themselves have served me well. The easy access features are convenient: swiping can be inconsistent at times, but there is a setting to adjust for that. Also, the *included* airplane connector is a huge boon. I love sony for this. This was the precursor to my audiophile days, but even then, I enjoy these a lot from the listening exp. to general usage. I haven't considered other headphones since, because these have withstood the test of time and are beloved for good reason.
Excellent
Excellent
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Good
Outstanding!
WH-1000XM4 20 May 2026 by AJ66 (Australia)
The best present I have ever recieved. I have owned several premium brands of headphones including Senheiser and JBL. Those products are great but these Sony WH-1000XM4 are on another level. Simply outstanding!
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Super comfortable head phones
WH1000XM4/B 18 May 2026 by Tim14 (USA)
Outstanding product! I've had mine for 3 years, still impressed.
Excellent
Excellent
Excellent
Excellent
Brilliant!
WH-1000XM4 16 May 2026 by Pub6 (Australia)
I received the product as a gift several months ago and am delighted by its simplicity and performance. In the gym, on the walking track, or relaxing at home to music, it has been a revelation.
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Great Noise Cancellation
WH-1000XM4 09 May 2026 by KYY1999 (United Kingdom)
Very Good Noise Cancellation - Very helpful as I am autistic and easily overstimulated by noises.
Excellent
Excellent
Excellent
Great sound and
WH-1000XM4 07 May 2026 by JulesB (Australia)
I enjoy mine so much that I persuaded my brothers to buy some
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Good sound
WH-1000XM4 06 May 2026 by Poppy Ping (Australia)
Happy with my purchase this was actually a replacement set my son broke my original pair
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Awsome product
WH-1000XM4 03 May 2026 by Neasey (Australia)
I do not have a pair myself i use my partners sony headphones and they are great.i use them when im working out or walking.I really really would love a pair of my own but i can not afford them. I would love for sony to gift me a pair as i would love to promote all of sonys products and continue to use them.😊🙂
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Comfy to wear
WH-1000XM4 03 May 2026 by mummypdf (Australia)
I bought these to travel with and I am very happy with them. I can still hear important sounds, like "your next station" when on the train. I could not be happier with my purchase
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Painless repair
WH-1000XM4 03 May 2026 by Jmms (Australia)
Got the item repaired after it was faulty. Repair was easy and reasonably fast. No issues since.
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Stereo a go- go
WH-1000XM4 02 May 2026 by Music mike (Australia)
I love the crisp clarity of the glorious stereophonic sound and the effectiveness of the noise cancelling feature. Quick to charge and holds its charge for an extended period of time. Easy external swipe or tap ability to skip and pause play.
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Good headphones
WH-1000XM4 02 May 2026 by Fredo12 (Australia)
Had these for few years know i thought they where bit expensive at first, i still went head and purchase them and i glad i did. The sound and bass quality is phenomenal
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Sounds good 2ME
WH-1000XM4 02 May 2026 by Jax91 (Australia)
Just what the noise doctor ordered. Great quality equipment that does just what it says. Easy to set up and use.
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Known issues
WH-1000XM4 01 May 2026 by Mikemac (Australia)
Sent back for a known issue under warranty (corrosion). They had a nasty electrical smell. Upgraded to bose qc gen 2 ultra's. The sonys IMO are more comfortable than the Bose.
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Great Sound
WH-1000XM4 01 May 2026 by BiNGERS (Australia)
I have used these headphones since they released, still do. They are very comfortable and sound great. Great build quality.
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Great all-round
WH-1000XM4 01 May 2026 by Daemon52 (Australia)
It's a fantastic option for gym goers and commuters, with outstanding noise cancellation and secure fit. The initial sound profile is good, but you can make them better with easy tuning steps in the app allowing for extremely different sound profiles without destroying quality. The only cons are the shorter battery life than the other equivalent models from other brands, the touch controls are easy to trigger leading to them needing to be disabled (please bring back buttons) and the microphones on voice calls cannot handle any wind (the XM5 solves this)
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Best headphones
WH-1000XM4 01 May 2026 by MD14 (Australia)
I have had these headphones a few years now and still going strong. I take these everywhere! Great sound, great durability, great everything.
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Head phones
WH-1000XM4 01 May 2026 by Stace114 (Australia)
I've had the head phones now for about 6 weeks, Noise Cancelling is really good, sound is really good, easy to connect to other items, can't wait to use these on the plane soon, great product.
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Great value
WH-1000XM4 01 May 2026 by rlkb (Australia)
I bought these headphones second hand 3 years ago, and they are still going strong. The quality of the sound is excellent for the price point, as is the noise cancelling.
Taken from Sony.com.au