Sony Tourist Limited Warranty

What is the Sony Tourist Limited Warranty?

The Tourist Limited Warranty (TLW) is for Sony Customers to have certain products covered by Sony's manufacturer’s warranty outside the country of purchase. If the product fails during the 1 year warranty period, users can receive in-warranty repair service in the countries / areas listed on the TLW card (refer to below for list of Repairer countries), provided the fault condition falls within the terms and conditions of the manufacturer’s warranty.

Tourist limited Warranties are not available for the following products:

Where is the TLW accepted?

The following countries will repair your Sony product free of charge if the product fails within the one year of the manufacturer’s warranty, provided the fault repair falls within the terms and conditions of the standard warranty and you can provide a Tourist Limited Warranty certificate upon request by the authorised service centre.

Region

Repair Country and Area

Company

Europe

Belgium

Sony Belgium

Switzerland

Sony Overseas SA

Germany

Sony Deutschland GmbH

Denmark

Sony Denmark

Spain

Sony Espana, S.A

Portugal

Sony Portugal Lda

Austria

Sony Austria GmbH

Greece

Sony Hellas A.E.E

France

Sony France S.A

Finland

Sony Finland

Italy

Sony Italia S.p.A

Norway

Sony Norway

The Netherlands

Sony Nederland

Sweden

Sony Sweden

United Kingdom

Sony United Kingdom Ltd

Russia

Sony Overseas SA

Ukraine

Sony Overseas SA

North America

U.S.A

Sony Electronics INC.

Canada

Sony of Canada ltd.

Latin America

Puerto Rico

Excel Electronics

Panama

Via Transisimica

Chile

Sony Chile Ltd.

Venezuela

Sony De Venezuela S.A

Mexico

Sonmy Commercio de Mexico S.A

Asia Pacific

Australia

Sony Australia Pty. Ltd.

New Zealand

Sony New Zealand Ltd.

Fiji

Motibhai Group of Companies

Tahiti

Total Video Service Center

New Caledonia

Menard Pacifique

South Africa

Sony South Africa Ltd.

Singapore

Sony Singapore Marketing Company

Malaysia

Sony Malaysia Sdn. Bhd.

Hong Kong

Sony Hong Kong Marketing Company

Korea

Sony Korea Corporation

Maldives

Reefside Electronics Service Centre

Thailand

Sony Thai Co. ltd.

Taiwan

Synvision Technology Service Corp.

India

Sony India Pvt. Ltd.

Philippines

Sony Philippines

Indonesia

P.T Sony Indonesia

UAE

Jumbo Electronics Pvt. Ltd

Qatar

Modern Home

Bahrain

Ashrafs

Lebanon

Alliance Electronics SAL

Japan

Japan

Sony EMCS

Who can issue a TLW?

The TLW can be issued by any participating retailer at the time you purchase your Sony product. Please note, you will not be issued a TLW automatically, you will have to request one at the time of purchase. The TLW is available at retail stores within New Zealand, offering Duty Free, (or GST free) purchasing of Sony products within the TLW program.

How to claim TLW

If while overseas you require a warranty repair on a product covered by TLW and you are located in one of the approved countries within the one year manufacturer’s warranty period. Simply contact the nearest Sony Authorised Service Centre and make arrangements for your product to be repaired using the TLW program.

Other issues to be aware of

If you're purchasing electronics product with the intention of using them overseas, please ensure that the following functionalities are compliant in your country of residence:

AC voltage

Radio tuner coverage

DVD region code

Wireless products regulation

Other safety regulations or requirements

For additional information regarding TLW or questions on product suitability in other countries, please contact our Customer Support Centre on 0800 766 969 or via our Contact Us form