Product FAQs

Handycam® Camcorder

What to do when there is an error messages when attempting to install the Picture Motion Browser (PMB) software?
DSC-W360, HDR-HC5, DSLR-A450L, DSC-P150, DCR-HC42, DCR-HC85, HDR-CX500E, DCR-DVD755E, DSLR-A380Y, DSC Ver.2.0.05, DSC-M2, DCR-DVD908, DCR-DVD710, HDR-UX9E, DSC-T2, DCR-SR85, DCR-SR220, HDR-XR350E, DSC-W50, DCR-SR87E, DSC-W220, Camcorder Ver.1.1, DCR-DVD803E, DSC-W210, HDR-UX20E, DCR-HC26, DCR-HC17E, DSC-H5, HDR-XR500V, DCR-HC85E, DCR-SR65E, HDR-SR7, DCR-DVD850, HDR-HC5E, HDR-XR150E, DSC-H3, DCR-HC20, DCR-DVD608, Camcorder Ver.2.1.01, DSC-T70, DCR-PC1000E, DSC-W30, HDR-XR100, HDR-HC7E, DSC-P41, DCR-SX44, DCR-DVD505, DCR-HC62, DCR-SX60, DCR-SR80E, DCR-SR40, DSC-W80HDPR, DCR-TRV255E, DSLR-A230Y, DCR-TRV265, DSC-W310, DSC-W110, HDR-XR520VE, DCR-DVD905, DCR-SX44E, HDR-UX7, DCR-DVD810, DSLR-A330Y, DCR-SR30E, DCR-HC15, DSC-S780, DSC-H20, DSC-T700, HDR-CX550E, HDR-CX520VE, DCR-SR300E, DCR-HC36E, HDR-XR550, DSLR-A850, HDR-TG5VE, DSC-T900, DCR-HC32E, DSC-W330, HDR-CX550VE, DSLR-A450Y, HDR-CX100E, DCR-DVD405, HDR-CX12E, DSC-T5, DCR-HC21E, DCR-SR46, DSC-TX5, DSC-P200, HDR-CX150, DSLR-A380L, DSC-F88, DCR-TRV480E, DCR-DVD505E, DSC Ver.2.1.03, DSC-S750, DCR-SX40E, DSC-S2000, DCR-HC21, DCR-DVD708, DCR-DVD7E, NSC-GC1, DSC-TX1, HDR-CX7K, HDR-CX520, DSC-T77, DSC-W1, DSC-H1, HDR-UX7E, DSC-W90, DSC Ver.2.2.00, HDR-SR5E, HDR-XR200VE, DCR-HC46E, DCR-HC16E, DCR-TRV260, DCR-DVD850E, DSC-S600, DCR-SX43, HDR-HC9E, DSC-HX1, HDR-UX1E, DCR-SR100E, DSLR-A450, HDR-XR520, DCR-SR80, HDR-XR200V, DSC-S60, DCR-SR40E, DSC-W15, DSC-P43, DSC-R1, DCR-DVD805, DCR-DVD703E, DSC-T10, DCR-DVD805E, DSC-TX7, DCR-PC55, HDR-SR10E, HDR-CX500VE, DSC-S700, Camcorder Ver.2.0.06, HDR-CX100, DCR-HC38, HDR-CX520E, Camcorder Ver.2.0.02, DCR-TRV285E, DCR-PC109, DSC-W370, DSC-W320, MHS-CM5, DSC-S40, DSC Ver.2.0.00, DSLR-A350, DCR-SR68E, DCR-DVD650E, HDR-XR150, DSC-W55, DSC-W180, DCR-PC106E, DSC-W300, DCR-HC90, DCR-TRV460E, DSC-H2, DCR-PC55E, HDR-SR8E, CSV Ver.1.0, DSC-W12, DCR-PC108E, MHS-PM5, DSC-S500, HDR-SR1, DCR-SR62, DSC-W130, DCR-SX83, DSC-T75, DCR-PC1000, DCR-PC109E, HDR-UX10E, HDR-CX350VE, HDR-UX5E, DSLR-A550L, DSC-H7, HDR-CX12, HDR-XR350, DCR-SR82, DSC-W200, DCR-SR67E, DCR-HC48, DCR-HC96, GPS-CS1, DCR-TRV270E, DCR-SX83E, HDR-SR11E, DSLR-A900, DCR-DVD710E, DCR-DVD808E, DSC-G1, DCR-HC48E, DCR-SR60, DSC-H9, DSLR-A300, HDR-SR12E, DSC-W70, DSLR-A700, DCR-HC88E, DCR-SR65, DSLR-A500L, DPP-F700, DCR-HC19E, DCR-HC62E, HDR-TG5E, HDR-SR5, HDR-CX500, DCR-DVD650, HDR-XR520V, DSC-N2, DCR-SR300, DSC-S650, HDR-SR7E, HDR-XR500VE, DCR-PC350E, DSC-W270, HDR-CX150E, DCR-HC30, DSC-T200, DCR-DVD910, DCR-SR45, DCR-DVD305E, HDR-SR12, DCR-SR220E, DCR-SR60E, DSC-S800, DCR-DVD405E, DSC-H50, DSLR-A230L, DCR-SX63E, HDR-TG1E, DCR-HC96E, DSLR-A500Y, HDR-XR500, Camcorder Ver.2.0.04, DSC-L1, DSC-W5, DCR-SR42, DCR-SX43E, DSC-T7, DCR-HC54, DCR-DVD910E, DSC-W35, DSC-W17, HDR-HC7, DSC-G3, DSC Ver.2.1, DCR-SR46E, DCR-SR85E, HDR-TG1, HDR-CX110E, DSC-S2100, HDR-UX1, HDR-TG5, DCR-SR68, DSC Ver.1.1, DSC-T30, DCR-SR87, DSC-W150, DSC-W80, DCR-HC42E, DCR-SX60E, Camcorder Ver.2.1.00, HDR-SR11, HDR-XR550VE, DSC-T70HDPR, HDR-CX350E, HDR-CX550, DSC-T90, DCR-SR47, DSLR-A100, DSC-W230, DCR-HC26E, DSC-W390, HDR-XR200, DCR-HC20E, DCR-HC1000, DSC-WX1, HDR-XR350VE, HDR-XR200E, DCR-HC14E, DCR-DVD610E, DCR-PC350, DSC-T50, DSC-T3, DCR-DVD653, DSC-W350, DSC-H55, DCR-TRV265E, DCR-DVD653E, DCR-DVD608E, DCR-DVD610, DCR-SR45E, DSC-S90, DCR-HC65, DCR-SX40, DSC-W290, DCR-HC46, DSC-P93, DSC-T20HDPR, DSC Ver.2.1.02, DSC-T100, HDR-SR8, DCR-HC38E, DSLR-A550, HDR-XR550E, HDR-CX7, DCR-HC32, DCR-DVD803, DSC-H10, DCR-TRV361, DCR-HC22E, DSC-T300, GPS-CS1KA, HDR-UX10, DCR-HC54E, HDR-CX7E, DSC-W120, DSC-W100, DSLR-A330L, DCR-HC40, HDR-XR520E, DCR-DVD908E, DCR-DVD305, DCR-SR67, DSLR-A550Y, HDR-CX300, HDR-SR10, DSC-V3, HDR-CX7EK, DCR-PC53E, DCR-DVD755, HDR-XR100E, DSC-W170, DCR-SR70E, DCR-DVD905E, DSLR-A200, DCR-HC88, DCR-PC108, DCR-HC30E, DCR-HC15E, DSC-T20, HDR-UX19E, DSC-S80, HDR-CX110, DCR-HC18E, GPS-CS3KA, DCR-HC1000E, DCR-SR47E, DCR-DVD708E, DSC-S980, DSC-P73, HDR-CX350, DCR-HC90E, DSC-T33, DSC-T500, HDR-UX20, Camcorder Ver.2.0.01, DCR-DVD703, HDR-SR1E, DSC-P100, DSC-M1, DSC-S950, DCR-SR62E, GPS-CS1KASP, DCR-DVD810E, DCR-DVD7, DCR-SR200, HDR-XR500E, DSC-S930, DSC-W380, DSC-N1, DCR-HC36, DCR-SR200E, DCR-TRV461E, DCR-HC40E, DCR-SR88E, DCR-TRV460, DCR-SR88, DSC-W190, HDR-CX300E, HDR-HC9, DSC-ST80, DSC-T9, Camcorder Ver.2.0.03, DSC-W7, DSC-HX5V, DSC-S730, DCR-SR42E, HDR-UX5, MHS-PM5K, DCR-SX63, DCR-SR100, DSLR-A500
Article ID : 403828 (modified 06/22/2010 09:36:00)
Question:
Error messages are being displayed when attempting to install the Picture Motion Browser (PMB) software.
Answer:
Follow the steps below to help avoid installation errors:
  1. Ensure the version of PMB software is compatible with your computer operating system.
  2. Depending on your operating system, log into the computer as the Administrator or as a user with administrator rights.
  3. Close any unnecessary software applications running on the computer.

Important: Additional information about the software is available on the Picture Motion Browser Support Web site.

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