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Handycam® Camcorder

FAQ

What to do when there is an error messages when attempting to install the Picture Motion Browser (PMB) software?

Article ID:403828(modified 23 Feb 2011)

Applicable Models

CSV Ver.1.0, Camcorder Ver.1.1, Camcorder Ver.2.0.01, Camcorder Ver.2.0.02, Camcorder Ver.2.0.03, Camcorder Ver.2.0.04, Camcorder Ver.2.0.06, Camcorder Ver.2.1.00, Camcorder Ver.2.1.01, DCR-DVD305, DCR-DVD305E, DCR-DVD405, DCR-DVD405E, DCR-DVD505, DCR-DVD505E, DCR-DVD608, DCR-DVD608E, DCR-DVD610, DCR-DVD610E, DCR-DVD650, DCR-DVD650E, DCR-DVD653, DCR-DVD653E, DCR-DVD7, DCR-DVD703, DCR-DVD703E, DCR-DVD708, DCR-DVD708E, DCR-DVD710, DCR-DVD710E, DCR-DVD755, DCR-DVD755E, DCR-DVD7E, DCR-DVD803, DCR-DVD803E, DCR-DVD805, DCR-DVD805E, DCR-DVD808E, DCR-DVD810, DCR-DVD810E, DCR-DVD850, DCR-DVD850E, DCR-DVD905, DCR-DVD905E, DCR-DVD908, DCR-DVD908E, DCR-DVD910, DCR-DVD910E, DCR-HC1000, DCR-HC1000E, DCR-HC14E, DCR-HC15, DCR-HC15E, DCR-HC16E, DCR-HC17E, DCR-HC18E, DCR-HC19E, DCR-HC20, DCR-HC20E, DCR-HC21, DCR-HC21E, DCR-HC22E, DCR-HC26, DCR-HC26E, DCR-HC30, DCR-HC30E, DCR-HC32, DCR-HC32E, DCR-HC36, DCR-HC36E, DCR-HC38, DCR-HC38E, DCR-HC40, DCR-HC40E, DCR-HC42, DCR-HC42E, DCR-HC46, DCR-HC46E, DCR-HC48, DCR-HC48E, DCR-HC54, DCR-HC54E, DCR-HC62, DCR-HC62E, DCR-HC65, DCR-HC85, DCR-HC85E, DCR-HC88, DCR-HC88E, DCR-HC90, DCR-HC90E, DCR-HC96, DCR-HC96E, DCR-PC1000, DCR-PC1000E, DCR-PC106E, DCR-PC108, DCR-PC108E, DCR-PC109, DCR-PC109E, DCR-PC350, DCR-PC350E, DCR-PC53E, DCR-PC55, DCR-PC55E, DCR-SR100, DCR-SR100E, DCR-SR200, DCR-SR200E, DCR-SR220, DCR-SR220E, DCR-SR300, DCR-SR300E, DCR-SR30E, DCR-SR40, DCR-SR40E, DCR-SR42, DCR-SR42E, DCR-SR45, DCR-SR45E, DCR-SR46, DCR-SR46E, DCR-SR47, DCR-SR47E, DCR-SR60, DCR-SR60E, DCR-SR62, DCR-SR62E, DCR-SR65, DCR-SR65E, DCR-SR67, DCR-SR67E, DCR-SR68, DCR-SR68E, DCR-SR70E, DCR-SR80, DCR-SR80E, DCR-SR82, DCR-SR85, DCR-SR85E, DCR-SR87, DCR-SR87E, DCR-SR88, DCR-SR88E, DCR-SX40, DCR-SX40E, DCR-SX43, DCR-SX43E, DCR-SX44, DCR-SX44E, DCR-SX60, DCR-SX60E, DCR-SX63, DCR-SX63E, DCR-SX83, DCR-SX83E, DCR-TRV255E, DCR-TRV260, DCR-TRV265, DCR-TRV265E, DCR-TRV270E, DCR-TRV285E, DCR-TRV361, DCR-TRV460, DCR-TRV460E, DCR-TRV461E, DCR-TRV480E, DPP-F700, DSC Ver.1.1, DSC Ver.2.0.00, DSC Ver.2.0.05, DSC Ver.2.1, DSC Ver.2.1.02, DSC Ver.2.1.03, DSC Ver.2.2.00, DSC-F88, DSC-G1, DSC-G3, DSC-H1, DSC-H10, DSC-H2, DSC-H20, DSC-H3, DSC-H5, DSC-H50, DSC-H55, DSC-H7, DSC-H9, DSC-HX1, DSC-HX5V, DSC-L1, DSC-M1, DSC-M2, DSC-N1, DSC-N2, DSC-P100, DSC-P150, DSC-P200, DSC-P41, DSC-P43, DSC-P73, DSC-P93, DSC-R1, DSC-S2000, DSC-S2100, DSC-S40, DSC-S500, DSC-S60, DSC-S600, DSC-S650, DSC-S700, DSC-S730, DSC-S750, DSC-S780, DSC-S80, DSC-S800, DSC-S90, DSC-S930, DSC-S950, DSC-S980, DSC-ST80, DSC-T10, DSC-T100, DSC-T2, DSC-T20, DSC-T200, DSC-T20HDPR, DSC-T3, DSC-T30, DSC-T300, DSC-T33, DSC-T5, DSC-T50, DSC-T500, DSC-T7, DSC-T70, DSC-T700, DSC-T70HDPR, DSC-T75, DSC-T77, DSC-T9, DSC-T90, DSC-T900, DSC-TX1, DSC-TX5, DSC-TX7, DSC-V3, DSC-W1, DSC-W100, DSC-W110, DSC-W12, DSC-W120, DSC-W130, DSC-W15, DSC-W150, DSC-W17, DSC-W170, DSC-W180, DSC-W190, DSC-W200, DSC-W210, DSC-W220, DSC-W230, DSC-W270, DSC-W290, DSC-W30, DSC-W300, DSC-W310, DSC-W320, DSC-W330, DSC-W35, DSC-W350, DSC-W360, DSC-W370, DSC-W380, DSC-W390, DSC-W5, DSC-W50, DSC-W55, DSC-W7, DSC-W70, DSC-W80, DSC-W80HDPR, DSC-W90, DSC-WX1, DSLR-A100, DSLR-A200, DSLR-A230L, DSLR-A230Y, DSLR-A300, DSLR-A330L, DSLR-A330Y, DSLR-A350, DSLR-A380L, DSLR-A380Y, DSLR-A450, DSLR-A450L, DSLR-A450Y, DSLR-A500, DSLR-A500L, DSLR-A500Y, DSLR-A550, DSLR-A550L, DSLR-A550Y, DSLR-A700, DSLR-A850, DSLR-A900, GPS-CS1, GPS-CS1KA, GPS-CS1KASP, GPS-CS3KA, HDR-CX100, HDR-CX100E, HDR-CX110, HDR-CX110E, HDR-CX12, HDR-CX12E, HDR-CX150, HDR-CX150E, HDR-CX300, HDR-CX300E, HDR-CX350, HDR-CX350E, HDR-CX350VE, HDR-CX500, HDR-CX500E, HDR-CX500VE, HDR-CX520, HDR-CX520E, HDR-CX520VE, HDR-CX550, HDR-CX550E, HDR-CX550VE, HDR-CX7, HDR-CX7E, HDR-CX7EK, HDR-CX7K, HDR-HC5, HDR-HC5E, HDR-HC7, HDR-HC7E, HDR-HC9, HDR-HC9E, HDR-SR1, HDR-SR10, HDR-SR10E, HDR-SR11, HDR-SR11E, HDR-SR12, HDR-SR12E, HDR-SR1E, HDR-SR5, HDR-SR5E, HDR-SR7, HDR-SR7E, HDR-SR8, HDR-SR8E, HDR-TG1, HDR-TG1E, HDR-TG5, HDR-TG5E, HDR-TG5VE, HDR-UX1, HDR-UX10, HDR-UX10E, HDR-UX19E, HDR-UX1E, HDR-UX20, HDR-UX20E, HDR-UX5, HDR-UX5E, HDR-UX7, HDR-UX7E, HDR-UX9E, HDR-XR100, HDR-XR100E, HDR-XR150, HDR-XR150E, HDR-XR200, HDR-XR200E, HDR-XR200V, HDR-XR200VE, HDR-XR350, HDR-XR350E, HDR-XR350VE, HDR-XR500, HDR-XR500E, HDR-XR500V, HDR-XR500VE, HDR-XR520, HDR-XR520E, HDR-XR520V, HDR-XR520VE, HDR-XR550, HDR-XR550E, HDR-XR550VE, MHS-CM5, MHS-PM5, MHS-PM5K, NSC-GC1

Question

Error messages are being displayed when attempting to install the Picture Motion Browser (PMB) software.

Answer

Follow the steps below to help avoid installation errors:
  1. Ensure the version of PMB software is compatible with your computer operating system.
  2. Depending on your operating system, log into the computer as the Administrator or as a user with administrator rights.
  3. Close any unnecessary software applications running on the computer.

Important: Additional information about the software is available on the Picture Motion Browser Support Web site.

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