Home   ›   Support   ›   VAIO™ Notebooks & Computers   ›   Virus Alert

VAIO™ Notebooks & Computers

09 Jul 2004

Sasser Worm virus

Microsoft® Corporations recently made an announcement on What You Should Know About the Sasser Worm and Its Variants (http://www.microsoft.com/security/incident/sasser.asp) which exploits the Local Security Authority Subsystem Service (LSASS) issue.

Sony highly recommends that all VAIO users refer to the following countermeasures to protect the VAIO computer against this virus.

Symptom

- The following message appears and the system automatically shuts down when in connection to the Internet.
- Windows cannot be shut down or restarted.




VAIO Models That Are Affected
VAIO computers preinstalled with:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home
Microsoft® Windows® 2000

Note: VAIO computers preinstalled with other versions of Operating System are not affected.

How To Check For Infection/Remove The Virus/Protect Against The Virus
Please refer to the following websites.
Microsoft® Website
For Microsoft® Windows® XP users
For Microsoft® Windows® 2000 users
Security Update for Microsoft® Windows® MS04-011

Information From Anti-Virus Software Vendors
Please visit the Anti-Virus software websites for more detailed information on Sasser Worm.
Symantec (Norton Antivirus)
Trend Micro

smallLargeLarger Adjust Font Size
Print This Page

Not the product you are looking for?

Additional Resource

  • »

    Contacting Sony

    Got a suggestion, feedback or comment? We’re happy to hear from you!

  • »

    Service Centres

    List of Sony offices in New Zealand that provide sales and after-sales service activities.

  • »

    Retail stores

    List of Sony retail shops in New Zealand.