In recent months it has been discovered that, on very rare occasions, while shooting with an SxS-1 Memory Card, model SBS-32G1, the camera will stop recording before the card is full and a “media error” message will appear on the camera LCD.

This latest firmware update provides protection from this occurrence. Sony recommends that you contact us at your earliest convenience to have your SxS-1 memory cards updated with this important firmware.

NOTE: SxS PRO memory cards (MODELS: SBP-8, SBP-16, SBP-32) are NOT affected.


If you have a SxS-1 memory card with the above lot numbers, please back-up the content on the card, then send the card to the address below so we may update the firmware. The card will be returned to you within two business days.

SHIPPING ADDRESS
Sony New Zealand Ltd.
Akoranga Business Park
Akoranga Drive, Northcote
Auckland
Attn: Clive Cannon

IMPORTANT: Please note that this firmware update operation erases already recorded data on SxS-1 memory cards; therefore it is essential that data back-up is made “before” the cards are sent to Sony.

Sony shall not be responsible for any damage to, or loss of, recorded data.

If you have any questions or need assistance in connection with this matter, please call Clive Cannon on (09) 488 6121.

Please be aware that personal information, such as contact details, provided to Sony New Zealand Ltd will only be used for providing the firmware update. It will not be used for any other purpose.